Remote Delivery is Now Essential - What to do Today

Creating and Managing the Digital Experience

   Thursday April 9, 2020    12:00 PM ET

Branch closings and social distancing have revealed shortfalls in how banks and credit unions deliver services in a digital-first world. Improving virtual capabilities while adjusting to a remote workplace has added complications. Financial institutions must execute customer experience improvements as quickly as possible while managing interim customer challenges.

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Hosted By


Jim Burson

Managing Director


Ryan Brogan

Director


Ryan Rackley

Partner

STARTING IN

Topics Include

Shore Up Delivery

How to triage your delivery service gaps and prioritize action

Fix Gaps

How to quickly meet expanded customer contact center needs

Capabilities

What to do if you’re missing key digital capabilities – build, buy or borrow

Speed

The realities of fast-tracking digital account opening and remote loan origination

Negotiation

Negotiating in a buyers’ market against surge pricing – negotiate fast without losing your shirt!

Survey

Up to the minute bank and credit union survey data – find out what others are doing